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TERMS OF SALE As we're sure you know, when you purchase one of our (or anyone else's!) magic effects, you are not only buying the prop, gimmick and/or instructions, but you are also purchasing the SECRET of how that effect is done. The true value of any magic trick is the SECRET. Therefore, once that secret is learned, you cannot return the item as you would another type of product. This is not only our policy, but the policy of most other magic suppliers as well. We want to be fair to everyone who purchases our effects, so for that reason all sales are FINAL and we do not accept returns. That being said, in the unlikely event that you receive an item that is defective due to our manufacturing process, within 30 days of the purchase date, we will gladly repair or replace the item or materials. Please keep in mind that general wear and tear or abuse is not covered.
Paltergeist Unlimited believes in the highest level of customer service and satisfaction. We feel that it is not only a good business practice, but we simply like to treat others as we would want to be treated ourselves! However, as a customer, it is important to know your skill level and your magic act, objectives and goals when acquiring magic props. Whether it is strictly to feed your hobby or an addition to a professional act, the purchase of every trick and effect must be carefully thought out. For these reasons, we kindly ask that you consider your purchases carefully. Thank you for your understanding.
ORDERING INFORMATION You may also send an INTERNATIONAL US Dollar Money Order (for example, if sending a US money order, do not send GREEN postal money orders as we cannot cash them in Canada), negotiable in Canada, and made payable to: SHIPPING POLICIES US & Canadian Shipping Orders are generally shipped on the same day the payment/order is received. At the latest, the shipment will usually be sent no later than the following business day. We prefer to send US shipments via "Expedited US" or "Tracked Packet US", and Canadian shipments via "Express Post". This is due to the fact that we have found these delivery choices to be dependable and cost effective. Of course, if you would like us to ship via another method, please contact us before you place your order, and we would be happy to give you alternative shipping cost estimates. We do insure the parcel for the price of the trick. Once the item ships, you will be emailed a tracking number. International Shipping Orders are generally shipped on the same day the payment/order is received. At the latest, the shipment will usually be sent no later than the following business day. Due to the high cost of shipping with major couriers and higher levels of postal service, our standard method of shipping internationally is via Air Mail. However, due to the size and weight of our TAKEOFF trick, this product ships by surface for International orders. Please note that this method does NOT come with a tracking number, so once a package has left our possession we cannot be held responsible for it. However, we do insure the parcel for the price of the trick. If you would like to ship via another method, please contact us before you place your order, and we would be happy to give you alternative shipping cost estimates. * Please note, that the purchasing customer shall be responsible for their own customs and brokerage fees, and all duty or import taxes respective to their own country or destination. * In the unlikely event that your order does not arrive in the estimated time of delivery, please do not contact us for any tracking information or regarding the whereabouts of your order, until it has been a full 30 days from the time of your order if you are in Canada or the USA. For International orders, please wait 45 days before contacting us. The reason is that the Postal Company will not allow us to start an investigation or put a trace on your package if it is lost or damaged, until the above times have past.
If you have any questions, please contact us via email at: jason@paltergeist.com or phone us at (416) 410-5766.
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